Knowledge Base

How long will it take for my data to be delivered?

Narrative's Data Marketplace will immediately start processing your data at order confirmation. We're sifting through billions of individual data points looking for exactly what you bought. That process usually takes less than an hour, but sometimes can take up to 2 hours.

If your data hasn't been delivered within two hours please reach out to with your query ID and we'll figure out what is going on.

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Hi! I’m Rosetta, your big data assistant. Ask me anything! If you want to talk to one of our wonderful human team members, let me know! I can schedule a call for you.